fae.

Accessibility Statement

Last updated: April 6, 2026

1. Scope

This statement applies to the website fae-mail.com and the FAE mobile app (iOS).

2. Compliance Status

We strive to make our digital services accessible in accordance with the requirements of the German Accessibility Strengthening Act (BFSG) and Directive (EU) 2019/882. The current state of accessibility is continuously reviewed and improved.

3. Measures Taken

We implement the following measures to ensure accessibility:

  • Semantic HTML
  • Keyboard navigation
  • Sufficient color contrast
  • Screen reader support
  • Responsive design for various screen sizes
  • Respecting the "reduced motion" preference

4. Known Limitations

Despite our efforts, some content may not yet be fully accessible. We are actively working to address existing limitations.

5. Feedback and Contact

If you encounter barriers or have suggestions for improvement, please contact us:

Email: support@fae-mail.com
Martinstraße 10-12
52062 Aachen
Deutschland
Contact form

We aim to respond to accessibility inquiries within 14 days.

6. Enforcement Procedure

If we do not respond satisfactorily to your inquiry within the stated period, you may contact the arbitration body under § 16 BGG (German Disability Equality Act) at the Federal Government Commissioner for Matters relating to Persons with Disabilities:

Schlichtungsstelle nach dem Behindertengleichstellungsgesetz
Mauerstraße 53
10117 Berlin
Germany
Email: info@schlichtungsstelle-bgg.de
www.schlichtungsstelle-bgg.de

Information on market surveillance under the BFSG is available at the Bundesfachstelle Barrierefreiheit (Federal Accessibility Agency).

Accessibility Statement — FAE | FAE