Frequently Asked Questions

Start with a 7-day trial. Store your first 50 emails with 3 aliases. Upgrade to keep receiving and storing mail.

Go to Settings → Account → Delete Account in the app. Your access ends immediately. All remaining data — including aliases and emails — is removed within 30 days.

Yes, under Settings → Account → Change Email. We'll send a confirmation email to the new address. The change only becomes active after confirmation.

Tap 'Forgot Password' on the login screen. We'll send a reset link to your registered email address. The link is valid for 24 hours.

Yes, you can sign in with the same account on multiple iOS devices. All aliases and emails are automatically synchronized.

Trial: 3 aliases. Premium: Up to 50. More than enough for most users. Need more? Email us at contact@lazy.space — we'll find a solution.

Currently, we generate alias names automatically (e.g., 'blue-tiger-42@fae-mail.com'). Custom alias names are planned for a future version.

You can pause or delete an alias. Paused: The alias is temporarily inactive. You can resume it anytime. Deleted: The alias and all associated emails are permanently removed after 30 days.

All aliases use the @fae-mail.com domain.

Email storage follows your plan limits. You can delete emails any time. We are finalizing long-term retention before public launch.

You can reply to received emails – but you cannot compose new emails (no 'Compose'). This isn't a bug, it's a feature: It protects against spam abuse and makes FAE more trustworthy to email providers. Your real address always stays hidden.

Open a received email in FAE and tap 'Reply'. We route your reply through our servers – the recipient only sees the alias as the sender. Your real email address remains completely hidden.

Replies are included on paid plans. The trial is receive-only — no replies.

Yes, you can attach files up to 10 MB per reply. Supported formats: PDF, images, documents. For security reasons, executable files are blocked.

Sounds like it, but it's not. Reply-only has three major advantages: 1) Spammers can't abuse FAE, 2) Email providers trust reply-only domains more (better delivery), 3) Focus on what FAE does best: protecting privacy. For your complete email workflow, you continue using your main account.

No. Never. Not ever. We're funded exclusively by subscriptions, not your data. No tracking, no analytics, no sharing with third parties. That's our promise.

Our mail infrastructure runs on AWS eu-central-1 (Frankfurt) and Neon EU (Frankfurt). Your data stays in the European Union.

Emails are stored with AES-256 and transmitted with TLS 1.2+. This protects data at rest and in transit.

FAE is not an end-to-end encrypted messenger. Content is processed on our servers to deliver, display, and route replies. We do not sell or monetize message content.

2FA is planned for a future version. We will support authenticator apps like Google Authenticator, Authy, and 1Password.

Billing runs through the Apple App Store. Current prices: Premium €5.99/month or €49.99/year.

Go to Settings → Subscription → Cancel. Your subscription runs until the end of the current billing period. Your account and aliases are kept for 30 days, then deactivated.

Not satisfied? Contact us at contact@lazy.space — we'll find a fair solution.

Yes, anytime. Switching from monthly to yearly: Your remaining monthly time is credited. Switching from yearly to monthly: Your yearly subscription runs until the end of the term.

FAE requires iOS 17 or higher. The app is optimized for iOS 18. Older iOS versions are not supported.

Not currently. We're focusing on iOS first to provide the best possible experience. An Android version is planned for 2026.

You can read previously received emails offline. To receive new emails and to reply, you need an internet connection.

Yes, under Settings → Privacy → Export Data you can download all your data.

A public API is in development for Premium users. If you're interested, reach out via our contact form and we'll add you to the waitlist.